TransConData
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Client Voip
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Under Constant Development.............
VOIP Training Outline
General Overview
Introduction
History of Telecommunications
What is VOIP IPV4 vs. IPV6
Why VOIP
Business Drivers
COOP – Continuity of Operations
Service to our Constituents
Convergence
One network, one infrastructure
Unified Communications
Unified Messaging
Functionality
Methods of Delivery
IP PBX, IP PBX VoIP and Virtual PBX
Centralized vs Distributed
Hosted vs Premise
Peer to Peer (Skype, NetCall, Microsoft Communicator)
Softswitch
Pros & Cons
Infrastructure
Bandwidth
Latency & Jitter
Bandwidth Loss
Facsimile Transmission
Emergency Calls
Survivability
Implementation
Auto-registry
Good-bye twisted pair
Reliability
Security
Adoption of VoIP Technology
VOIP in the Contact Center
Advantages/Disadvantages
Technical Overview
Communication Protocols
Understanding Packetized Voice
Voice Packetization
Voice Quality Measurement
Factors affecting Voice Quality – Jitter, Latency (Network Delay)
Codecs & Compression
IP Networks, Layers 1-3 (VoIP Protocol Stack)
TCPIP, H.232, SIP
Call setup
Network Requirements
Infrastructure
MPLS & QOS
Defining the Edge
VPNs & Secure Call Paths
Session Border Control
IP PBX, IP PBX VoIP and Virtual PBX
IP Trunking
Connecting the dots
DSO Level Connectivity: existing/legacy system connection
Gateway configurations & options
SIP trunking: on-net/off-net calling
Fall back to PSTN Services
Review
Quiz
Summary
